Working in a product-based delivery approach has resulted in the following benefits:
- A customer-driven engagement and delivery model, that reflects how Imperial is organised, enabling ICT to build, evolve, and deliver to a technology blueprint.
- End to end accountability in a single team for product roadmaps, costs, benefits, risks, issues, change activity and operational deliveries.
- Simplify and flatten the department to empower our people and remove unnecessary hierarchy and duplication of effort.
- Highly skilled and knowledgeable subject matter technology experts for each product line and its related systems.
- A collaborative, transparent and flexible way of working allowing technology to be delivered more effectively and efficiently by self-organising teams who can anticipate and adapt positively to change.
- Improve customer focus and service experience.
- Implement robust and effective governance, within ICT and with respect to wider university partnerships and interactions.
- Create a collaborative Innovation Hub to improve service quality.
How we are organised
We are organised into seven core functions. The Director of each function forms the ICT’s Leadership Team.